Two service guys have come and gone. Still no service. Been 7 days now. The guy left yesterday with instructions for us to call Direct and order a new DVR. Can anyone explain to me why WE have to call? Why can't the tech guys bring new DVRs with them when they know a customer is having major issues? Not to mention when it's the SECOND tech to come out!
On top of it all, Direct wanted to charge us over $20 just to FedEx the new receiver to us. I flat-out refused to pay it and wouldn't talk about anything more until the guy on the other end of the phone finally relented.
All these years we've had this service and no problems. The first time we have major issues, we get no answers, shitty service and basically will end up fixing the problem ourselves.
1 comment:
Wow, that's too bad you had such a horrible experience. I guess I feel lucky as a DISH customer and employee..I've never had any trouble at all and their HD offering beats Direct easily...DISH has the most HD in the industry and also offers the HD Free For Life promotion on more packages than Direct. Check them out at www.dish.com
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